Privacy Policy

Last updated: 8 Dec 2025
This Privacy Policy describes how MKM DESIGN FURNITURE (“we”, “us”, “our”) collects, uses, discloses, and protects personal information of visitors and customers (“you”, “your”) when you visit or make a purchase through our website https://mkmdesignfurniture.com/ (the “Site”), or otherwise interact with us (e.g. contact forms, quotes, orders).

1. Information We Collect

We may collect the following types of personal data when you interact with our Site or use our services:

• Contact information: name, email address, telephone number, mailing or delivery address.

• Order and transaction information: order details (e.g. what furniture or service you requested), payment information (as required for order processing) — though note: sensitive payment info should be handled securely by payment processor.

• Communications: messages or enquiries submitted via contact forms, request-a-quote forms, emails, or phone/WhatsApp correspondence.

• Technical data: IP address, browser type, device type, and usage data (e.g. how you navigate the Site) — if relevant tracking or analytics tools are used.

• Any other information you voluntarily provide (e.g. preferences, custom design requirements, delivery instructions).

2. How We Use Your Information

We may use your information for the following purposes:

• To process your inquiries, quotes, orders, and requests (design, custom furniture, repairs, installations, etc.).

• To communicate with you — e.g. respond to enquiries, send order updates, provide customer support.

• To manage and fulfill orders: design, production, delivery, installation, after-sales support.

• To send you marketing or promotional communications, if you have consented (e.g. newsletters, promotions) — but only if you opt in.

• To improve our Site and services: analytics, customer service improvements, internal record keeping.

• To comply with legal obligations or for legitimate business administration reasons.

3. Legal Basis & Consent

In accordance with the PDPA and applicable data protection principles, we will only collect or process your personal data:

• with your explicit consent (e.g. when you submit a contact/order form, request a quote, or agree to marketing communications), or

• where processing is necessary to perform a contract (e.g. fulfill your order), or

• to comply with legal or regulatory obligations.

By providing your personal data (e.g. via contact form, quote request, ordering), you consent to the processing as described in this Privacy Policy.

4. Data Sharing & Disclosure

We will not share your personal data with third parties except as follows:

• With service providers or partners who help us fulfil orders (e.g. delivery, installation, payment processors) — and only to the extent necessary for them to perform their services.

• If required by law, regulation, or by a court order.

• With your explicit consent for other purposes (e.g. marketing by third parties) — if and only if you agree.

We will not sell or rent your personal data to third parties.

5. Data Security & Retention

• We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected (e.g. until order delivery, support concluded, or as required by law/business needs).

• Once the data is no longer needed, we will securely delete or anonymise it.

6. Your Rights

Under the PDPA, you as a data subject have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate, incomplete, or outdated personal data.

• Withdraw your consent (where consent was the basis for processing), though withdrawing consent may affect our ability to provide certain services (e.g. order processing, marketing communications).

• Object to certain processing (e.g. direct marketing), or request limitation of processing, where applicable.

• Request deletion or anonymisation of your personal data, subject to legal/data-retention requirements.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

7. Cookies, Tracking & External Links

• Our Site may use cookies or similar tracking technologies to collect usage data and improve user experience (e.g. analytics, remember preferences).

• You can choose to disable cookies by changing your browser settings, though this may affect certain functionalities of the Site.

• Our Site may contain links to external websites or third-party services. This Privacy Policy does not apply to those external sites — we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

8. Data Breach & Notification

In the event of a data breach affecting personal data we hold, we will comply with applicable legal requirements — including any required notification to affected individuals and regulatory authorities (if applicable), and will take prompt steps to contain and mitigate the breach.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Email: mkmdesignfurniture@gmail.com
Phone / WhatsApp: 010-569 2295
Address: No11 KM27, Kampung Tanjung Radin, Jalan Tanah Merah, 06700 Pendang, Kedah, Malaysia

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in our practices or legal requirements). We will post the updated version on this Site with a revised “Last updated” date. Continued use of the Site or our services after the changes will signify your acceptance of the updated policy.